If your vehicle is still under Warranty, and it falls within our list of Approvals, then yes, you have to make use of Star Body Works to ensure your motor plan stays active.

If an insurance company is paying for the repairs, the repair process will depend on the length of time your insurance takes to approve an estimate and supplement that may be needed. We communicate with them directly throughout the repair to speed up the process. We aim to make sure we have the necessary parts ready for us to install into the vehicle. Given all of these factors taken into account, we can tell you how long a certain job takes but the wait time for approvals and parts will always vary.

A Extra/supplement is any additional damage we find while working on your vehicle. This damage is usually hidden underneath the exterior parts of your car. Once discovered, we contact the insurance company to approve further repairs.

If Star Body Works is liable for extra damage on your vehicle, or you have brought your vehicle back to us due to unsatisfactory workmanship, then we will supply you with a courtesy car subject to availability.

You excess amount or Percentage is determined by your insurer. This can either be a flat amount, or a % of the damage that has to be paid by yourself before your car can be released from Star Body Works.

Please contact your Broker/ Insurer.